Menu Prompts are also called IVRs (Interactive Voice Response). They usually say something like "Press 1 to be connected to our Sales Office; Press 2 for the Accounts Department..." and so on.
The IVR is a very handy inclusion in your company's telephone regime. It enables callers to reach their destination with a minimum of fuss. Most modern telephone systems even allow the caller to "dial ahead" if they know the extension number of the department or person to whom they wish to speak.
The Menu Prompt/IVR saves time at "both ends" of the line. Callers are able to quickly get through to the right desk or department and no one is required to answer the call or make the transfer. This anonymity also helps maintain a semblance of confidentiality that callers always appreciate.
We produce Menu Prompts or IVRs for companies of all sizes and supply them online in a file format ready for loading into the phone system. Some Menu Prompts are supplied as a multiple number of separate files to accommodate various tiers within a company. As callers reach the different departments the IVR for that department might direct the caller to "Press 1 for existing account holders; Press 2 to open a new monthly account, Press 3 to speak with a sales consultant..." and so on.
Menu Prompts are another representation of your company so it's important they not only function well but they must also sound professional. They must be concisely written and communicate clearly. They also need to be read by a professional voice artist and be recorded in a proper studio.
Being a member of Media Group Pty Ltd the business audio specialists, we fully appreciate how much damage can be done to a company's image by poor quality telephone recordings.
We produce only the highest quality recordings for our clients. We have a team of experienced Copywriters and studio Producers and a large pool of both male and female professional voice over artists.
We will take the details you provide to create a first-draft of the script for your Menu Prompts. We will send it to you to be approved or amended prior to writing the final script.
While the script is being finalised you can select the voice over to read your Menu Prompts. Go online to listen to samples of the various male and female voice talent and tell us which voice you would like to use. Alternatively you can let us make the decision for you.
Menu Prompts are a great way to streamline your telephone answering. They are also an economical way for you to present an impressive image of your company when they are well written, expertly recorded and professionally voiced.
Discover more about Menu Prompts. To arrange a FREE quote. Click here.
Example of Menu Prompts: "Welcome and thank you for calling (insert Company Name) Please choose from the following options. To speak to a Sales Consultant, press 1; For our Service Department, press 2; For Accounts, press 3; for all other enquiries please stay on the line and one of our friendly staff will be with you as soon as possible. To hear these choices again please press zero."